Playvox Quality Management
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.How do you position yourself against your competitors?Playvox Quality Management (QM) software efficiently handles digital interactions like support tickets, live chat, and email. Unlike traditional QA, Playvox QM proactively prevents issues and identifies coaching opportunities. It offers flexible scoring, feedback, and calibration to quickly spot problems. By understanding top agent traits, it aids in recruiting and retention, reducing training costs. The software automatically surfaces customer sentiment and streamlines quality workflows, preventing costly CX issues. This digital-first solution elevates agent performance by fixing problems at their root.
