QualityDesk
Why Choose QualityDesk?
Choose this if you want a powerful yet flexible tool to manage quality assurance and coaching in sales or customer service. QualityDesk replaces clunky spreadsheets with real-time reports and integrations, boosting your team's performance big time.
QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales
QualityDesk Introduction
What is QualityDesk?
QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales
How to use QualityDesk?
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Why Choose QualityDesk?
Choose this if you want a powerful yet flexible tool to manage quality assurance and coaching in sales or customer service. QualityDesk replaces clunky spreadsheets with real-time reports and integrations, boosting your team's performance big time.
QualityDesk Features
Features
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Pricing
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QualityDesk Tags
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