Salesforce Service Cloud
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Salesforce Service Cloud Introduction
What is Salesforce Service Cloud?
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform
How to use Salesforce Service Cloud?
Visit website for more info
Why Choose Salesforce Service Cloud?
You should choose this if you need a robust, AI-powered customer service platform that brings together humans and bots for smooth, fast support. Salesforce Service Cloud’s wide range of tools and customization options help you deliver top-notch service across channels.
Salesforce Service Cloud Features
Platform
- ✓Customization
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
- ✓Live Chat Support
Internal Use
- ✓Customization
Pricing
Starter Suite
The simple CRM suite for marketing, sales, service, and commerce.
- ✓ Case Management
- ✓ Knowledge Management
- ✓ Salesforce Mobile App
- ✓ Customizable Reports and Dashboards
- ✓ Task Management, Activity Feed
- ✓ Lightning App Builder
- ✓ AppExchange App Integration
