Re:amaze
Integrated customer service, live chat, and helpdesk platform for online businesses.
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Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences. It offers features like shared inbox, chatbots, FAQ, status page, and live customer activity monitoring.
Re:amaze allows you to consolidate all your customer support channels into one seamless helpdesk. You can manage conversations from multiple storefronts or websites, collaborate with teammates, automate common tasks, and educate customers with built-in Help Centers and FAQs.
Re:amaze is a solid choice if you want a single platform to handle all your customer chats, emails, and social media messages. It makes support easier and helps your team deliver great experiences.
Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ, Workflow Automation (Macros), Response Templates, Website Integration, Chatbots, Cues (Proactive Messages), Basic Reporting, Customer Intents
All of the features in Basic, Manage Multiple Brands in one Account, Live View of Site Visitors, Advanced Reporting, SMS and Voice Channels, Custom Hosted Domain, Customizable Email Appearance, Status Page
All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting, Staff Shifts and Vacation Days, Customizable Staff Roles, Customer Satisfaction Ratings, In-Chat Video Calls, Optional Classic Chat Mode, FAQ Article Edit History
All of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month.
Re:amaze Enterprise is a helpdesk platform for high-volume and fast-growing businesses.
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