Reputation
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Reputation Introduction
What is Reputation?
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.
How to use Reputation?
Visit website for more info
Why Choose Reputation?
Go for this if you want a platform that turns customer feedback into actionable insights to improve your brand’s reputation and customer experience. It’s got powerful AI tools to analyze tons of data and helps you manage your online presence and customer sentiment in real time.
Reputation Features
Consumer Intelligence
- ✓Customer Feedback
- ✓Competitive Intelligence
- ✓Sentiment Analysis
Reporting
- ✓Corporate Reporting
- ✓Dashboard
Media Monitoring
- ✓Social Networks Monitoring
- ✓Social Media Management
- ✓Digital Media Monitoring
In-House Management
- ✓Team Workflow
Analytics
- ✓Net Promoter Score (NPS)
- ✓Customer Satisfaction (CSAT) Score
- ✓Customer Effort Score (CES)
- ✓Gamification
Customization
- ✓Stakeholder Management
- ✓Multiple Branding Support
Pricing
Pricing information not available
