SolarWinds Service Desk
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.How do you position yourself against your competitors?SolarWinds Service Desk is a cloud-based IT service management (ITSM) solution that empowers IT to streamline every aspect of service delivery and transform employee service experiences.
SolarWinds Service Desk Introduction
What is SolarWinds Service Desk?
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents, tracking assets, creating custom workflows, and monitoring changes to provide a unified solution that fits seamlessly within the broader SolarWinds ecosystem. With Service Desk, teams can easily manage their daily tasks, focusing on what matters: keeping users and systems running smoothly. Key benefits of SolarWinds Service Desk: Automation: Automate routine tasks and processes with the help of artificial intelligence (AI) and machine learning to reduce human error and free up your team to focus on complex issues while improving their employee experience. Workflows: Build customized workflows to streamline operations, ensuring incidents are managed consistently and efficiently. Generative AI: Use advanced AI to deliver intelligent recommendations, automate responses, and support effective decision-making, reducing time for decisions and resolutions. Runbooks: Access pre-defined procedures for common incidents to speed up resolution times and promote consistency and accuracy across teams. Smart suggestions: Utilize an AI-powered suggestion engine providing end users with recommended knowledge base articles, empowering them to resolve issues independently before creating a ticket and helping reduce agent workloads.
How to use SolarWinds Service Desk?
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Why Choose SolarWinds Service Desk?
Choosing this is a no-brainer if you want a cloud-based ITSM that automates routine tasks and uses AI to make your service desk smarter. It helps reduce workload and speeds up issue resolution, making life easier for your team.
SolarWinds Service Desk Features
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
- ✓Multi-Channel Access
Administration
- ✓Reports & Analytics
Service Desk
- ✓Help Desk
- ✓Incident Reports
Pricing
ESSENTIALS
For Growing Teams
- ✓ Essentials Includes:
- ✓ Chat Support
- ✓ Service Catalog
- ✓ Change Management
