TOPdesk
TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.
TOPdesk Introduction
What is TOPdesk?
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.
How to use TOPdesk?
Visit website for more info
Why Choose TOPdesk?
Choose this if you want a solid ITIL-based service management tool that brings IT, Facilities, and HR help desks together in one place. It’s user-friendly and backed by years of experience with thousands of customers worldwide.
TOPdesk Features
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
- ✓Multi-Channel Access
Pricing
Pricing information not available
