ALVAO Service Desk
A single point of contact for all in-company requests.
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ALVAO Service Desk Introduction
What is ALVAO Service Desk?
Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capabilities and easy-to-use interface. With security in mind, ISO 27001, NIS2 and SOC 2 certified solution, unlock Enterprise Service Management (ESM) capabilities that boost IT productivity and enhance customer satisfaction. Keep your IT services running non-stop, anytime, anywhere with 24/7 self-service on any device.
How to use ALVAO Service Desk?
Visit website for more info
Why Choose ALVAO Service Desk?
You should choose this if you want a Microsoft 365-focused ITSM that’s easy to use, secure, and packed with AI-driven features. It helps boost IT productivity and customer satisfaction without breaking the bank, plus it’s got solid certifications for peace of mind.
ALVAO Service Desk Features
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
- ✓Multi-Channel Access
Pricing
Start
10% discount for an annual billing cycle
- ✓ Service Desk
- ✓ Service Catalog
- ✓ Change Management
- ✓ Recurring Changes
- ✓ Incident Management
- ✓ Problem Management
- ✓ Request Management
- ✓ Knowledge Base
- ✓ Self Service Portal
- ✓ Mobile Access
- ✓ Reports & Analytics
- ✓ Service Level Management
- ✓ Process Workflow
- ✓ Custom Fields
- ✓ Single Sign-on
- ✓ Automate Ticket Routing
- ✓ Ticket Prioritization
