OneContact Gamification

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected to OneContact WFO, OneContact CC and 3rd party software. Key Benefits 1. Boost performance and results with a healthy competitive spirit; 2.Improve engagement by making the workplace more enjoyable and fun; 3.Identify top talent for promotions and provide extra motivation for agents that are not performing so well.

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