VQ Online
VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time.VQ Online™ is great for: (1) Large, multi-site, multi-channel centers or BPOs with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment.
