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Product teams, marketing departments, customer support managers, and data analysts who want to understand customer opinions deeply.
The software collects feedback from surveys, reviews, and other sources, then uses natural language processing and statistics to analyze the data. It highlights common issues, sentiment scores, and emerging trends, helping teams focus their efforts effectively.
Text feedback, ratings, reviews, and survey responses are the main types.
Many tools offer multilingual support, but check specifics for each.
It's generally good but can sometimes misinterpret sarcasm or slang.
Yes, automation helps quickly categorize and analyze large feedback volumes.
Some tools are scaled for SMEs, but most are enterprise-focused.
