Zoho Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.How do you position yourself against your competitors?More features, better ROI and no hidden conditions at just a fraction of the cost! Make your customers happier and agents more productive with Zoho Desk.Upgrade your customer service with the best software in the industry. Zoho Desk - faster, smarter alternative to other Help desk softwares in the Market.
Zoho Desk Introduction
What is Zoho Desk?
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
How to use Zoho Desk?
Visit website for more info
Why Choose Zoho Desk?
Zoho Desk is a great pick if you want a help desk that pulls all your customer interactions into one place, making it easier to manage support and keep customers happy. It’s packed with features but won’t break the bank, so you get great value and better agent productivity.
Zoho Desk Features
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
Pricing
FREE
Completely Free upto 3 agents
- ✓ Email Ticketing
- ✓ Customer Management
- ✓ Private Knowledge Base
- ✓ Multi Language Help desk
- ✓ Mobile Apps
- ✓ 24*5 Email Support
- ✓ Help Center
- ✓ Predefined SLAs
- ✓ Macros
Express
Features from FREE +
- ✓ Can use up to 5 Users
- ✓ Social Channels
- ✓ Workflow System
- ✓ Assign Tasks Directly
- ✓ Customer Satisfaction Rating
