Track-It!
IT Help Desk Software
Track-It! Introduction
What is Track-It!?
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
How to use Track-It!?
Visit website for more info
Why Choose Track-It!?
Choose this if you're lookin' for an all-in-one IT help desk and asset management system that's easy to set up and use. It’s packed with features like ticket management, incident automation, and mobile access, making it perfect for small to medium businesses wanting to streamline their IT operations without a headache.
Track-It! Features
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Attachments/Screencasts
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
Pricing
Mid-Market
12% less expensive than the avg. Service Desk product https://www.g2.com/products/track-it/reviews?filters%5Bcompany_segment%5D%5B%5D=180
Enterprise
25% more expensive than the avg. Service Desk product https://www.g2.com/products/track-it/reviews?filters%5Bcompany_segment%5D%5B%5D=181
