Verint Channel Automation
Verint Engagement Orchestration provides a holistic method for integrating customer interactions across an entire organization to eliminate silos and accelerate ROI. You have many channels and need to deliver one experience. We make it simple for customers to start a conversation in one channel and then seamlessly switch to another one and continue from there. Even if a new agent picks up the interaction, the customer won’t have to repeat themselves. Agents have all the information they need and customers get the experience they deserve.
Verint Channel Automation Introduction
What is Verint Channel Automation?
Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!
How to use Verint Channel Automation?
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Why Choose Verint Channel Automation?
Choose this if you want to unify all your customer interactions in one place. Verint Channel Automation makes switching channels seamless for customers and agents alike, plus it’s packed with AI-powered automation to cut down workload and boost satisfaction.
Verint Channel Automation Features
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Verint Channel Automation Tags
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