Edesk
eCommerce customer service software unifying tickets and order data for easier support.
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eDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.
eDesk centralizes customer queries from various channels into a unified inbox. Agents can access customer, order, product, price, and shipment information in one place. The AI chatbot can resolve up to 70% of queries, and AI automations streamline ticket routing and replies.
Choosing this is smart if you’re an eCommerce seller needing a centralized support platform with AI-powered tools that speed up responses, integrate with your orders, and give you clear insights to boost customer satisfaction.
eDesk provides subscription packages to suit any budget. Save 20% with annual billing.
