Best 6 Co-Browsing Software products
What is Co-Browsing Software?
Co-Browsing Software allows customer support agents to browse the web together with customers in real-time. It helps agents guide users through websites or applications by sharing their screen or jointly interacting, making problem-solving faster and easier.
What are the top 10 Customer Service Software products for Co-Browsing Software?
Newest Co-Browsing Software Products
Co-Browsing Software Core Features
- Real-time screen sharing without downloads
- Secure session initiation
- Ability to highlight or control customer's browser
- Integration with chat and call systems
- Session recording and analytics
Advantages of Co-Browsing Software?
- Reduces customer effort by hands-on guidance
- Speeds up issue resolution
- Enhances remote customer engagement
- No software download needed for customers
- Builds trust with personalized support
Who is suitable to use Co-Browsing Software?
Customer support teams, sales reps, technical support, and businesses wanting to enhance online customer assistance.
How does Co-Browsing Software work?
When a customer requests help, the agent initiates a secured co-browsing session. Both parties can see and interact with the same web page simultaneously. The agent can guide the user through forms, troubleshoot issues, or demonstrate features live.
FAQ about Co-Browsing Software?
Do customers need to install anything to start co-browsing?
Nope, most solutions work right in the browser without any downloads.
Is co-browsing secure for sensitive info?
Yeah, sessions are encrypted and agents usually can't see sensitive inputs like passwords.
Can agents control customer's browser or just view it?
Depends on setup, but typically agents can take control with permission to click or type.
Does co-browsing work on mobile devices?
Many tools support mobile browsers but check specific device compatibility just in case.
Can co-browsing be integrated with other support channels?
For sure, it's often combined with chat, voice, or video for seamless support.
