Synthetix Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
Synthetix Knowledge: For Your Team Introduction
What is Synthetix Knowledge: For Your Team?
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
How to use Synthetix Knowledge: For Your Team?
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Why Choose Synthetix Knowledge: For Your Team?
You should choose this if you want a smart, centralized knowledge base that not only helps your agents but also boosts your digital customer service. It’s designed to cut down handling times and make info sharing super consistent and easy.
Synthetix Knowledge: For Your Team Features
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